Terms & Conditions
Effective Date: August 20, 2016
Last Updated: November 12, 2024
By using this website or placing an order with Green and Clean Home Services USA, Inc. (“we,” “us,” or “our”), you agree to these Terms and Conditions. Please read them carefully as they affect your rights.
- Acceptance of Terms
By accessing our website or placing an order, you affirm that you are at least 18 years old and legally able to accept these terms. If you do not agree to these Terms and Conditions, do not use our website or services.
- Services and Product Use
Our services, including chimney sweeping, inspection, and repair, air duct & dryer vent cleaning and inspection, and carpet and upholstery cleaning, require significant safety measures. You are responsible for providing clear access to work areas and ensuring pets, valuables, and people are secure. We are not liable for property damage due to inadequate preparation or pre-existing conditions.
- Order Acceptance, Cancellation, and Completion
Orders are accepted at our discretion. Cancellation before service starts may qualify for a refund of any deposit, subject to our discretion. Orders are final once services are rendered. Should unsafe conditions prevent us from completing an order, we may cancel or reschedule and issue refunds as we see fit.
By signing any invoice, you confirm that the work has been completed to your satisfaction, thereby waiving any right to further claims or adjustments.
- Product Availability and Modifications
We reserve the right to modify or discontinue services or products without notice. While we strive to ensure accuracy in our service descriptions and images, they are provided for reference only.
- Payment and Charge Authorization
Payment is due upon booking or as otherwise agreed. By signing the invoice, you authorize charges to your credit card and agree to waive any right to initiate chargebacks or disputes. We reserve the right to use third-party processors; applicable fees are your responsibility. Should a chargeback occur, you agree to immediately resolve it or allow your financial institution to reverse it on your behalf.
- No Warranty on Services
All services are provided “as is,” with no warranties, express or implied. We are not liable for incidental damage during service, such as paint chipping or carpet fiber damage to texture or color. You accept responsibility for pre-existing damage and acknowledge that complete stain removal may not be possible.
- Changes to Terms
We reserve the right to modify these Terms and Conditions at any time, effective immediately upon posting. Continued use of our website or services implies acceptance of any changes.
- Limitation of Liability
To the fullest extent permitted by law, we disclaim all liability for any damages arising from our services or your use of our website, except in cases of gross negligence or willful misconduct.
- Refunds
All sales are final upon service completion, and you are not eligible for any refund after that point.
- Customer Responsibilities and Preparation for Service
To ensure a safe and efficient service experience, you must prepare work areas by removing obstacles, securing pets, and notifying us of any hazards or special requirements. We reserve the right to reschedule if the work area is unsuitable or unsafe; a service fee may apply in such cases.
- Regular Inspections
Annual chimney inspections and dryer vent cleanings by a qualified professional are strongly recommended. Failure to perform regular inspections and cleanings may result in unsafe conditions, for which we disclaim liability.
- Indemnification
You agree to indemnify, defend, and hold harmless Green and Clean Home Services USA, Inc., and its employees, contractors, and agents from any claims, liabilities, or expenses arising out of your failure to comply with these terms, negligence, willful misconduct, or hazards present on your property.
- Right to Refuse or Cease Service
We reserve the right to refuse or cease service if conditions are hazardous if adequate access is not provided, or if the service area presents risks to our staff or equipment.
- Account Security and Privacy
It is your responsibility to safeguard your login details and account information. Unauthorized access to your account due to failure to maintain security is your responsibility. Please refer to our Privacy Policy for more information on data handling.
- Intellectual Property
All content, logos, and intellectual property on our site are owned by Green and Clean Home Services USA, Inc. You may not reproduce or distribute any materials without our prior written permission.
- Dispute Resolution, Arbitration, and Attorney’s Fees
Disputes will be resolved through binding arbitration under Ohio law, waiving jury trials and class actions. The prevailing party in any dispute will recover reasonable attorney’s fees, court costs, and other expenses incurred. Arbitration will occur in Ohio, with parties bearing their own costs.
- Governing Law and Jurisdiction
These Terms are governed by Ohio law. Any legal action related to these Terms or our services shall be brought exclusively in Cuyahoga County, Ohio.
- Force Majeure
We are not liable for delays or failure to perform services due to circumstances beyond our control, including natural disasters or supply shortages.
- Entire Agreement
These Terms, along with any referenced policies and agreements, constitute the entire agreement regarding our services and website use. No verbal or other representations are binding.
For questions, contact us at 216-446-2626 or 216-312-6371.
