Home/Services/Gas Fireplace Repair
G★★★★★ 4.9 Rated · 363 Google Reviews
A pilot that will not stay lit, a burner that clicks but never fires, soot on the glass or a smell you do not trust. NFI certified technicians diagnose with a meter, not guesswork, and carry common parts on the truck.
BBB A+ accreditedAngi Super Service Award, 2019 to 20254.9 stars, 363 Google reviews
Professional. Certified. Trusted.
CSIA Certified Chimney Sweep (Chimney Safety Institute of America), NFI Certified (National Fireplace Institute), NCSG Certified and Member (National Chimney Sweep Guild), Certified Chimney Professional (CCP credential of the National Chimney Sweep Guild). Every badge opens the organization's own directory, where Green and Clean Home Services is listed.
Reviews
Willoughby, Westlake, Twinsburg, Strongsville and dozens more. Filter by platform and see what a fixed fireplace sounds like.
363 reviews
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“David promptly responded to our request for inspection, called when he was en route, and arrived on time. He used a drone to examine the chimney exterior and a camera for the interior, provided a copy of the inspection video, and presented a range of options for prioritizing the repairs. Excellent value, highly recommend!”
“David was amazing! He cleaned our basement, family room, stairs, and upholstery. With a dog and 3 active kids we 110% notice the difference in our home. I can’t wait to schedule him regularly.”
“Amazing service. I’ve had my chimney swept and inspected three times and my air ducts cleaned. I will not go anywhere else. Professional, detailed, helpful and affordable! Hands down 12/10 recommend!”
“Extremely professional, fantastic work. Ducts and rugs were cleaned and both look brand new. Definitely recommend and the price can’t be beat.”
“Wonderful job! Service was right on time. Everything was explained very well step by step. Everything was cleaned up well upon finishing. Would recommend to others.”
“Green and Clean did a great job with our carpets and furniture! Even a few weeks later we couldn’t be happier with their fast, efficient, and thorough service.”
“David is efficient and does a great job. Very professional and we totally trust his work. I can highly recommend him.”
“Cleaned vent efficiently and quickly. Very personable. Would use again.”
633 reviews
Super Service Award winner 2019, 2020, 2021, 2022 and 2023.
“David from Green and Clean was very prompt with a detailed estimate on repairing my in-law’s chimney. His crew came out and did a nice job of fixing the chimney by redoing the crown, tuck pointing and repairing damaged bricks. The chimney now looks great. Very satisfied.”
“David conducted a comprehensive analysis of the chimney issues and presented us with viable options for resolution. Highly recommended for individuals seeking expert assistance in such matters.”
“David was great. He explained every process. Did a thorough job cleaning and even used a drone to check the chimney. He even took the time to review the fireplace process.”
“Good job, got done properly and fast. The crew worked even late hours to complete and cleaned everything up when done.”
“David was phenomenal! Communication was fantastic, he was on time and extremely friendly. He did a fantastic job with the chimney sweeping and reviewed the video of his findings and spent time answering all of my questions.”
“I needed to have my chimney inspected in order to sell. David was knowledgeable, thorough and honest. He swept the chimney, inspected the roof and basement. All was good and clean. He is even pet friendly.”
“David is always a pleasure to work with! Our entire family goes to him and he always delivers quality work. We appreciate his honesty and the pride he takes in his work. He always shows us the before and after.”
“We needed to have a stove pipe reinstalled for a wood burning stove after it was blown off by a windstorm. Job was done quickly, and we are pleased with the work done.”
36 reviews, 5.0 average
Better Business Bureau accredited since March 2019.
“Service was great and quick! We needed carpet cleaning done as quickly as possible and we greatly appreciated getting an appointment without much notice.”
“Fantastic, very thorough and explained the process clearly. He worked quickly and was courteous and so friendly.”
“Responded immediately, came quickly, worked efficiently, and was upfront with the pricing. More than that, his work is high quality.”
“Super knowledgeable and explained things very thoroughly. Clear that he knows what he is doing. Very patient with all my questions.”
“Wonderful, professional and informative! We got to see the before and after. Nice job!”
“Very professional and knowledgeable. He was punctual to the appointment, and explained everything he was going to do.”
“Efficient, very polite and friendly. I highly recommend Green and Clean! He did a great job and was in and out.”
Neighborhood recommended
Recommended by neighbors across Lake and Cuyahoga counties.
“David cleaned our ducts and chimney and did a wonderful job.”
“David was great. He gave me options and got the job done quickly. Great service today.”
“Green and Clean. He is amazing. Well priced and impeccably done.”
106 recommendations
Recommended by 106 people on Facebook. Open the page to read every recommendation.
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What is included
Most gas fireplace problems come down to a short list of parts and a longer list of skipped cleaning. We take care of both on one visit.
Why it matters
It burns natural gas a few feet from your sofa. When a part fails, the system shuts down. When venting fails, nothing does.
The CDC reports more than 400 Americans die each year from unintentional carbon monoxide poisoning unrelated to fires. A gas fireplace venting into the room instead of outdoors is one of the ways it happens.
Source: Centers for Disease Control and PreventionSince January 2015, ANSI standards require a protective barrier on new gas fireplaces because the glass can pass 400 degrees. Older units without a screen are a burn risk for children and pets.
Source: ANSI Z21.50 and Z21.88A healthy thermocouple produces roughly 25 to 30 millivolts and a thermopile several hundred. When output falls, the valve closes. That safety shutoff is the top reason a pilot will not stay lit.
Source: Gas valve manufacturer specificationsWarning signs
You can narrow the diagnosis from the couch. We confirm it with a meter.
Usually a weak thermocouple or a pilot flame too small to heat it, often from a spider web in the pilot tube after summer.
Points to the thermopile, the wall switch or remote, or the valve itself. Millivolt readings tell us which within minutes.
Gas is pooling before it lights, usually from blocked burner ports, misplaced logs or a weak pilot. Stop using it until checked.
Logs sitting in the flame path, a dirty burner or an air shutter out of adjustment. Soot also means incomplete combustion.
That is the odorant in natural gas. Leave the house, call your gas utility from outside, then call us once the line is confirmed safe.
A venting problem or a vent free unit in too small a room. We measure carbon monoxide at the appliance and in the room.
Mineral deposits baked onto the inside of the glass. Heavy film means the glass needs proper cleaning and the gasket a check.
Fan kits collect dust and the thermostatic switch that starts them fails with age. Both are quick repairs.
How it works
We read the data plate, pull the manual for your unit and listen to what it has been doing.
Millivolt readings on the thermocouple and thermopile, a leak test at every fitting and a look at the venting before any part is replaced.
The failed part is replaced, the burner and pilot are cleaned and the log set goes back exactly per the diagram.
The fireplace runs several cycles while we measure carbon monoxide and confirm the flame pattern. You get a written summary.
Before and after
Drag the slider. Real jobs by our technicians in Northeast Ohio.
BeforeAfterCrown rebuild and new cap
BeforeAfterThree flues capped
BeforeAfterRusted chase cover replaced in stainless
BeforeAfterHeatShield flue resurfacingOn video
Short clips from our technicians and customers across Northeast Ohio. Tap any clip to play it here.
Service walkthroughChimney sweep and video inspection
Why Green and Clean
Plenty of companies swap parts until something works. We hold the National Fireplace Institute credential, which covers gas hearth appliances, venting and troubleshooting.
| What matters | Green and Clean | Typical coupon service |
|---|---|---|
| Diagnosis | Meter readings and leak test before parts | Replace parts until it lights |
| Credential | NFI certified for gas hearth systems | General handyman, no hearth training |
| Venting | Checked on every repair, inside and at the termination | Not looked at |
| After the repair | CO reading and a written summary | A receipt |
Pricing
Gas fireplace repair is priced by the part and the labor to reach it. Here is what moves the number, and you get a firm written price before any work starts.
A thermocouple or igniter is a quick swap. A gas valve, a remote receiver or a blower kit costs more and can take longer to source.
Current models have parts on the shelf. Units from the 1990s sometimes need discontinued parts or a compatible substitute, which we research before quoting.
Burner cleaning, glass restoration and vent corrections are quoted as their own lines.
Do not touch light switches. Leave the house, call your gas utility from outside, then call us once the line is safe. The emergency line is answered 24/7.
Related services
Service areas
Direct vent units in 1990s colonials in Solon and Avon, gas log sets in older Lakewood masonry fireplaces, inserts in Mentor ranches. Seven counties, one number.
FAQ
The thermocouple is probably no longer producing enough millivolts to hold the valve open, or the pilot flame is too weak to heat it because the orifice is partly clogged. We test the output and either clean the assembly or replace the part.
That is usually the thermopile, which powers the main valve, or the switch and wiring between them. A worn remote receiver causes the same symptom. A meter reading at the valve terminals tells us which it is.
We service most major brands, including Heat and Glo, Heatilator, Majestic, Napoleon, Regency, Superior and Empire, along with vented and vent free log sets. Tell us the model when you book and we can often bring the part on the first visit.
No. A properly adjusted gas fireplace burns clean. Soot means a log is sitting in the flame path, the burner ports are partly blocked or the air mixture is off. It is also a sign of incomplete combustion, so book a service call rather than a wipe down.
Vent free units are safe when sized for the room, kept clean and used for short periods. They need a working oxygen depletion sensor and a carbon monoxide alarm nearby. We test the sensor and tell you if the unit is too large for the space.
It depends on the failed part, the age and brand of the unit and whether cleaning or venting work is needed. You get a firm written price before any repair begins, and the estimate is free. Book online or call.
Free estimate
Tell us about your chimney, fireplace, ducts, dryer vent, carpet or upholstery and we will come back with straight answers and a firm price. No pressure, no upsell.
Chimney, fireplace, masonry, air ducts, dryer vents, carpet and upholstery. One trusted team.
